Staff and Community, Keys to Quality Inn Charlottetown’s Success
Quality Inn & Suites Charlottetown Profile: “Stroll to Charlottetown’s Historic Waterfront, Province House or the Confederation Centre of the Arts. Located around the corner from Charlottetown’s shopping and dining district and we’re right next door to the Atlantic Technology Centre, and across the street from the Jean Canfield Federal Building. Our newest addition Sutherland House is located beside the main hotel in a completely restored 1800’s era home. Sutherland House has 14 beautifully appointed modern amenities rooms“
Quality Inn & Suites Charlottetown credits their staff and management appetite for community involvement as a key ingredient in the sales success of this long time UNIPCO member.
The five story Quality Inn, along with its neighboring restored period homes as iconic and historic accommodations with modern amenities, sits atop an elevated rise in downtown Charlottetown, P.E.I. The Choice Hotels Canada member overlooks the cradle of Confederation buildings, and enjoys the buzz of a capital city energized by a nearby vibrant shopping and entertainment district.
In hospitality shorthand, where location is king, Quality Inn & Suites Charlottetown, with its three and a half star rating, is a polished jewel of hospitality in a central location.
From this strategic central location, owner and general manager, Roger Bevan, and his staff, have built a thriving hospitality business for the next generation family to continue. Proudly, as hotelier and father, Roger shares management responsibilities with his two daughters, Tanya Bevan-Ryan, and Jill Bevan-Gallant.
Bevan started in 1974 with the then “Inn on the Hill” property having just 48 rooms including a coffee shop, dining room and stand-alone lounge, which today are now merged into a modern licensed 75 seat restaurant operation. Twenty years ago, The Inn on the Hill joined with Choice Hotels Canada, a business accomplishment that Bevan is proud to have achieved.
“We renovated two floors last year and this year we will do two more floors. We are continually upgrading our guest experience,” says Beven.
Today, Quality Inn & Suites offers 73 rooms, which also includes two fully restored 1800’s era historic properties with staff of 25 full-time, and 15 part-time employees. “It’s our staff that have made the difference in our success”, says Bevan. “We have been blessed with a great staff”.
According to Bevan, guests are looking for amenities that are sometimes difficult for smaller operators to provide. In response, he has turned the nearby University of PEI’s world-class aquatic centre and gym facilities into a strategic supplier of facility passes, which are available upon request. “Passes are a great solution for us, and they are a great solution for our guests.”
Bevan emphasizes community involvement by his staff and management team for his business success formula. “We participate in everything and we are always representing the property at events and functions around the City and Province.”
“We work along with our competitors for the good of the local hospitality and tourism marketplace. We all work towards a common good, especially here in PEI, where we all know one another well.”
“Charlottetown is a stable marketplace and we are working to keep it growing. We were up in sales volume the last two years, which was accomplished through the efforts of our great staff.”
Now in 2014, with the 150 year Canada wide recognition for the Sesquicentennial celebrations in recognition for the historic Charlottetown Conference of 1864, Bevan is anticipating a great year for visitors to the Island’s historic role celebrations.
“A lot of planning and effort is being made for these major national celebrations that helps our tourism and the hospitality industry in their marketing efforts. We had a kick off night not too long ago for this celebration and everyone was sold out.”
Roger Bevan’s formula for business success:
- you have to keep investing time in your property, in your community, and with your staff;
- you have to find improvement where you can;
- you have to be involved in everything that is going on in the community, because you never know where the next room night is coming from; and,
- you have to listen to your customer, because they will tell you everything you need to know.
Bevan is a former three-time UNIPCO Board member. He says UNIPCO is one of the reasons for his business success, along with the decision to join the Choice Hotels Canada group.
“UNIPCO is a strong point in my business, especially when I started with them. I totally believe in the system. I have no problems selling it to any restaurant in the Maritimes. I try to get staff interested too to understand why an organization that is owned by its members will provide better direct financial benefit to us, than one that is making a profit for someone else,” says Bevan.
Roger Bevan after 40 years is enjoying his business role. “Retirement is a word I do not understand. What does that word mean?”
Oh, and fellow UNIPCO members, consider this an invitation to join Roger on the Island this year, and join in Canada’s 150 year celebration as a great excuse for a party.